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Workers Compensation

Workers Compensation in New South Wales is governed by the state government. It provides benefits for workers who sustain workplace injuries.

[Click to view a summary of your rights]

These benefits include:
weekly benefits
lump sums for permanent incapacity and pain and suffering
medical expenses
rehabilitation expenses


Workers Compensation Fact Sheets
Make sure you know the facts about Workers Compensation, and how it works in NSW after a worker is injured.

Fact Sheet 1 Claiming Workers Compensation
Fact Sheet 2 What the Employer has to do if a worker is injured
Fact Sheet 3 What the Scheme Agent has to do after receiving a claim
Fact Sheet 4 Employer’s Injury Plan Obligations

How the CFMEU helps members with Workers Compensation

Our legal officer can assist with workers compensation. As well as providing assistance we will liaise with the insurance company and the employer to make sure that proper benefits are paid and that the injured worker is provided with suitable duties and rehabilitation.

Workers Compensation Tips

Please Note: this advice is for residents of NSW only - legislation differs from state to state.

1. Injury at the workplace

Notifying an Injury

Any injury at the work place should be recorded in the site accident register and the company's own accident book, even if it does not initially seem serious. Every site should have a site accident register.
The worker should see a doctor and obtain a WorkCover Medical Certificate if medical attention is required;
Once the employer is notified of the injury, the employer is required to notify their insurer within 48 hours. The employer is also obliged to provide the information regarding their insurance details such as name of insurer and policy number to its employees.
Once a claim has been notified to the insurer it will be given a claim number. The insurer may require that a claim form is lodged.

Provisional Liability

When an insurer is notified it must commence payments of weekly benefits within 7 days of receiving notification of the injury. This can be done on a provisional basis ie before liability has been formally accepted. The insurer can refuse to make provisional payments if they have a reasonable cause. For further information contact the Union.
A worker is entitled to receive provisional payments of weekly benefits of up to 12 weeks.
A worker may also be entitled to up to $5000 in medical expenses on a provisional basis.

Other Entitlements

When a claim has been accepted an injured worker will receive weekly benefits. How much the weekly benefits will be depends on the period of incapacity and whether someone is fully or partially unfit for work. There are also different benefits if an injured worker is doing suitable duties. Contact the Union for further information about weekly benefits.
Injured workers are also entitled to reasonable medical expenses and reimbursement for travel in relation to medical appointments and treatment.

Rehabilitation

Employers must have in place an injury management plan and return to work plan to manage workers compensation claim.
An injured worker may be referred to a rehabilitation provider to assist in the return to work process, including possible re-training option.
Injured workers can choose their own rehabilitation provider.

Other Issues

A worker is entitled to be paid any unused sick leave, accumulated RDO's or holidays whilst waiting for the decision. Once the claim is accepted his/her employment record should be re-credited.
If a worker suffers permanent incapacity they may be entitled to lump sum benefits and should contact the Union for further.
Workers should try and keep copies of all forms completed and medical certificates obtained.
Workers now nominate their treating doctor to participate in their rehabilitation. Failure to cooperate with a rehabilitation program may result in benefits being stopped.
A worker in receipt of workers compensation cannot be dismissed due to being unfit for work within 6 months of becoming unfit.

2. Public holidays on workers compensation

Workers on workers compensation, who are covered by the National Building and Construction Industry Award 2000, or the Building and Construction Industry (State) Award should receive additional payment for public holidays which fall due whilst the worker is off (unless excluded in an Enterprise Bargaining Agreement).

3. Accruals

Whilst on Workers Compensation a worker accrues;

ACIRT redundancy should continue to be paid for the first 26 weeks.
CBUS contributions whilst the worker remains employed.
Annual leave within the first 26 weeks off on workers compensation
Workers should make sure their monthly C+bus contributions are being made, as this may effect their entitlement to total and permanent disability benefits should they not be able to continue in the workforce.

4. Long service leave

Service should still be recorded with the Long Service Corporation. If your compensation is being paid by the insurance company an injured worker can claim additional service credits (220 days/financial year) for a maximum of four years, as long as the worker has not withdrawn his/her benefits on disability grounds.
The Long Service Payments Corporation can be contacted at Locked Bag 3000, Central Coast MC NSW 2252, by phone on 131 411, or you can drop in to the Long Service Payments Corporation office on Level 1 of the CFMEU's office at 12 Railway Street, Lidcombe.

5. Top up/24 hour cover

Where a worker is injured in an accident and is off work for more than 30 days and their employer has top up/24 hour cover, the worker may be entitled to other benefits. Workers should speak to their employer for claim forms to be provided or contact Coverforce to see if they are covered and entitled to benefits on (02) 9267 5999. Workers can also contact the Union for more information.

6. Workers Compensation & Casuals

In respect of casual employees, irrespective of whether they are paid under an Award or under an EBA there is no clear simple answer (as in the case of permanent employees), as to what rate of weekly workers compensation they are to be paid during the first 52 weeks of incapacity.

The rate of weekly workers compensation for casual employees is worked out as follows:

Section 42 of the Worker Compensation Act (“WCA”) says casual are entitled to 80% of their “average weekly earnings”. This is the amount paid for the first 26 weeks of incapacity. If the worker is still partially incapacitated after 26 weeks, they get a further 26 weeks at the Section 38 rate which is 80% of the previous figure. After 52 weeks statutory rates apply to all workers.
Section 43 of the WCA is supposed to advise how to calculate “average weekly earnings.” This section of the Act is two pages long and unfortunately does not provide clear rules but rather gives factors to be taken into account.
The CFMEU and our solicitors Taylor & Scott argue that Section 43(f)(i) means that the worker should get not less that “the full wage for a full normal working week.” The Union argues that even though casuals may have been only doing 3 days, they would have picked up work elsewhere if they were not injured and therefore they should get whatever they would have earned for a full week for their employer as a casual.
Bosses and insurance lawyers on the other hand will tend to point to other sub-sections of Section 43 which says that regard should be had to the average earning of a worker in the 12 months preceding an injury.
From a practical point of view, usually the matter is determined by agreement between the workers and the insurance company. Fortunately, more often than not, if we can show that a casual has been regularly doing 3 or 4 days a week for at least say a month before the injury, the insurance company is willing to accept that that “average weekly earnings” are whatever the casual earning would have been for say 4 days per week.
The real problem is with workers who get hurt on the first day or two of the job and have no real substantial work history during the previous 12 months to suggest what they would have been earning. Ultimately, if the parties cannot agree its up to the Court or the new Workers Compensation Commission to calculate “average weekly earnings” as best it can and settle the issue.

If you are a casual and you have been injured and are receiving weekly workers compensation payments you need to ensure you are not underpaid.

Ring union solicitors Taylor & Scott (02 9265 2500) now and check your pay and your rights.
 

7. Union dues

If a worker has been off work on workers compensation they should contact the Union Membership Department for more information.

8. Useful Contacts

MEND Rehabilitation Services - Freecall: 1800 300 011
CFMEU Workers Compensation Department - (02) 9749 0400
Taylor & Scott - Sydney - (02) 9265 2500;
Coverforce - administers Uplus - (02) 9267 5999
Long Service Payments Corporation - 131441
Welfare Rights Centre (Social Security problems) - (02) 9211 5300
Cbus - 1300 361 784
ACIRT- 1800 060 467